Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“This was my first time at this facility. I was “very” impressed from the beginning to the end. Very professional, friendly & caring – “
“I work in the healthcare field and was extremely impressed by the staff, facilities, and the entire experience. My husband, who was also my driver, is a business professional and he was equally impressed.”
“Treated with high professional care and concern by doctors, nurses, and all staff members; operating room presented as extremely clean, large, and bright; pre-op and post-op rooms were comfortable with attending personnel giving consideration to patient’s needs with excellence.”
“I was impressed by the facility and the people in it. This was my first surgery ever and everyone was very patient in describing everything that would happen to me and afterwards. Everyone made me feel so comfortable. You have great employees and a beautiful facility, so much cleaner and nicer than a hospital. Doctor owned seems to mean you care more about your patient’s experience. Thank you.”